Some bookings of components of your trip may be non-refundable or have penalties should you require a refund.
We may charge you a booking service fee of up to 15% of the booking component that you are requesting a refund on.
We will act and advise you in your best interest as your agent when requesting a refund from a supplier to obtain the full amount this is refundable.
Some suppliers may take up to 16 weeks to process and provide the refund.
Once refunds have been received from all suppliers, we will refund you back the amount received, minus our booking service fee, if we have charged it, back to your original form of payment, be it cash, direct deposit, cheque or credit card. If you have paid via a gift card, your refund will be given in the form of Store Credit.
Please follow the below steps to request a refund.
- Please inform us in writing that you need to request a refund, an online for can be found here.
- We will provide a time frame, and the total amount you will be refunded including any supplier or booking service fees charged, and to what form of payment the refund will be made upon.
- Once refunds have been received from all suppliers, we will notify you by issuing a receipt for the refund, in a negative (-) amount. e.g. -$4800.00
- Once the receipt is issued, we will process the refund back to your original form of payment, which may take up to 7 business days if the original payment used was a credit or debit card. If a gift card was issued, we will email you a voucher for the full amount of the refund received. Vouchers do not expire.